These terms govern all building, renovation, and maintenance bookings with Rowan & Mortar. By confirming a written quote with us, you agree to the conditions outlined below.
These terms form an agreement between Rowan & Mortar, referred to as we or us, and the customer named on the project estimate, referred to as you. We agree to supply residential renovation and repair services as described in your approved written quote. Any changes or extra tasks requested while work is underway will be agreed in writing before being carried out.
All quotes provided by Rowan & Mortar remain valid for thirty calendar days from the date of issue. A booking is considered confirmed once you accept our written estimate by email or written message, and once both parties have agreed on a firm start date. We reserve the right to revise quotes if existing site conditions differ materially from what was visible during the initial inspection.
You agree to provide safe, unimpeded access to the designated work areas during our standard working hours, typically between eight in the morning and five in the afternoon, Monday through Friday. You also agree to provide access to basic water and electrical supply needed for tools and mixing. We will make every practical effort to minimise dust and disturbance, and we will store tools safely at the close of each working shift.
All prices are quoted in pounds sterling. Full payment is due upon successful completion of the agreed tasks, or according to pre-agreed milestone stages on major renovations. We accept payment only by cash on completion or by bank transfer against our written invoice. Invoices must be paid in full within seven days of receipt unless a different timeline was arranged in writing beforehand.
You may cancel or reschedule a scheduled booking without penalty by giving us at least 24 hours notice prior to our planned arrival. If you cancel with less than 24 hours notice after our tradespeople have arrived on site or after non-returnable materials have been purchased specifically for your home, we reserve the right to charge for those incurred material costs and a single-day basic call-out labour fee.
Rowan & Mortar maintains comprehensive public liability insurance coverage for all residential building operations. While we take every care to protect your home and belongings, you are advised to remove delicate ornaments and valuables from adjacent rooms before messy work begins. In the unlikely event that you are dissatisfied with any aspect of our craftsmanship, you must notify us within fourteen days of job completion so we can inspect and rectify the issue promptly.
These terms and any contracts formed under them are governed by and construed in accordance with the laws of England and Wales. Both parties agree that any formal dispute arising out of or in connection with our services will fall under the exclusive jurisdiction of the courts of England and Wales.
Drop a line to [email protected] or ring +44 113 799 2523 through Mon-Fri 09:15-18:15, break 12:30-13:30. We get back to every inquiry within one business day.
