At Rowan & Mortar, we respect your privacy and handle your personal details with the same care we give to your home. This policy outlines what information we collect from you and how it is used.
Rowan & Mortar acts as the data controller for any personal information you provide to us through our website, via email, or over the telephone. If you have any questions about how your personal details are processed, you can reach out to us directly through our official contact channels.
We handle your information following UK GDPR and the Data Protection Act 2018 along with relevant statutory standards in United Kingdom. Should any wording here conflict with official legislation, the law takes priority.
When you complete our quote request form or speak with us on the phone, we collect only the details necessary to discuss and price your renovation project. This includes your name, telephone number, email address, property postcode, and any comments or property descriptions you choose to share with us regarding your renovation requirements.
We process your personal details on the legal basis of taking steps at your request prior to entering into a building contract, and for performing that contract once agreed. This includes calling you back to discuss your job, attending site visits to measure, sending written quotes, and issuing invoices upon project completion. We do not use your information for unsolicited marketing newsletters.
We retain client contact details, project notes, and correspondence for as long as is necessary to manage your active project, honor our workmanship guarantees, and satisfy UK tax and accounting record-keeping laws, which generally require retaining financial records for six years.
Your contact information is accessed strictly by our core renovation team and trusted, vetted trade specialists working directly on your property, such as qualified electricians or Gas Safe engineers. We never sell, rent, or disclose your personal information to outside marketing firms or unrelated commercial third parties.
Under UK data protection laws, you hold the right to request access to the personal data we hold about you, to ask for incorrect details to be corrected, or to request the deletion of your contact information when it is no longer required for legal or contractual purposes. To exercise any of these rights, simply call or email us, and we will respond within thirty calendar days.
Drop a line to [email protected] or ring +44 113 799 2523 through Mon-Fri 09:15-18:15, break 12:30-13:30. We get back to every inquiry within one business day.
